The office is part of the justice architecture with a focus on promoting administrative justice by investigating allegations of mal-administration within the public sector. As a dispute resolution mechanism alternative to the courts, the Office discharges its mandate by investigating complaints of improper administrative conduct and recommending remedial actions where, in the opinion of the Ombudsman, the complainant has suffered injustice arising from the administrative conduct.
- Investigations
- Corporate Services; Accounts, Human Resources and Administration, Records Management, Facilities Management, Procurement Services
- Corporate Communications and Research
- Reforms
To review the lawfulness of public authorities’ actions or decisions, as well as the reasonableness and fairness of these actions and make recommendations for change or redress in accordance with the applicable laws. This is done by investigating allegations of maladministration in the public sector.
