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Overview

Any consumer whose interests/rights are violated and having not obtained redress from the business may lodge a consumer complaint of unfair business practice.

A consumer is defined in the Consumer Protection Act 2018 as “any person or non-profit making organisation to whom or to which any commodity is offered, supplied or made available, where such person or organisation does not intend to apply the commodity for the purpose of resale, lease, rendering services or the manufacture of goods for gain."

Who is eligible?

 Any consumer, class of consumers or consumer organisation.

How do I get this service?
  • Seek redress from the supplier concerning your dissatisfaction with the service rendered. 
  • If dissatisfied escalate to the nearest Consumer Protection Offices listed below by: 
  • Downloading and submitting the CONSUMER COMPLAINT FORM with supporting documents in person or fax.
What supporting documents are required?
  • Invoices/Receipts.
  • Warranty terms or purchase agreement.
How long will this service take?

Thirty (30) working days.

Where can I obtain this service?
Gaborone Head office Kanye

Consumer Protection Unit - Gaborone

Competition and Consumer Authority

Private bag 00101

Gaborone, Botswana

Main Mall, Plot 28 Matsitama Road

Email: CA [at] competitionauthority.co.bw (CA[at]competitionauthority[dot]co[dot]bw)

Web: www.competitionauthority.co.bw

TEL:3934278

FAX(+267) 3121013

Rural Administration Centre

Private Bag M1939

Kanye

Tel: 5441335/5441448

Fax: 5442460

Ministry of Investment, Trade and Industry

Ground Floor, North wing

Plot 54380, Central Business District, Gaborone

Private Bag 0048

Gaborone

Tel: 3952571

Fax: 3951869

Maun

 

Selibe Phikwe

 

Jwaneng

 

Old Mall, Behind Botswana Telecommunication Corporations Office, Adjacent to Broadcasting Services.  Second Floor.

Office – 23 &24

P. O. Box 109

Maun

Tel: 6860684

Fax: 6862115

 

Selibe Mall, Plot 2626, Susan Building above Chicken Licken

P. O. Box 890

Selibe Phikwe

 

Tel: 2611624

Fax: 2613829/2613111

 

Rural Administration Centre - Dithuso House – 2nd Floor

P. O. Box 1595

Jwaneng

2611624

Tel: 5880396

Fax: 5882819

 

Hukuntsi

 

Francistown

 

Ghanzi

 

Rural Administration Centre

Private Bag 001

Hukuntsi

Tel: 6510380

Fax: 6510344

 

Rural Administration Centre - Ntshe House, 2nd Floor

P. O. Box 254

Francistown

Tel: 2413824

Fax: 2413824

 

Rural Administration Centre

P. O. Box 254

Ghanzi

Tel: 6596519

Fax: 6596841

 

Tsabong

 

Kasane

 

Serowe

 

Plot 7065, Behind CTO, Cooperatives Development Building.

 

P. O. Box 293

Tsabong

 

Tel: 6540320

Fax: 6540476

 

Plot No 2972, Behind Police, White City

Private Bag K12

Kasane

 

Tel: 6252375/6252499/

Fax: 6252434

 

Serowe Main Mall

Next to Standard Chartered Bank

Private Bag 0057

Serowe

 

Tel: 4630042

Fax: 4633725

 

Opening hours: 07:30 to 12:45 and 13:45 to 16:30 Monday to Friday, except public holidays

Where can I get more information on this Service

Competition and Consumer Authority

Private Bag 00101

Gaborone, Botswana

Main Mall, Plot 28 Matsitama Road

 

Email: CA [at] competitionauthority.co.bw

Web: competitionauthority.co.bw

Tel:  (+267) 3934278

Fax:  (+267) 312013

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